Questions answered

Q & A

How do I order?

You place the order

Select your products and easily pay for them right here.

They receive their code

A short code will be sent by SMS to the person collecting your order.

They collect their order

The collector takes their phone to your chosen store and collects the items.

Frequently asked questions

Is online shopping safe?

Yes. We have taken every precaution to ensure your personal details are safe with us.

All sensitive information you provide is encrypted using industry-standard Secure Sockets Layer technology, and we utilise a leading South African payment processor.

We also insist that all credit card payments use 3D Secure processes (such as MasterCard’s SecureCode and Verified by Visa).

How do I reset my password?

To visit the Lost Password page, click here.

You will be prompted to enter an email address to send a password reset email to, which will allow you to reset your password.

Please ensure that you enter the email address you registered with. If your email address has changed, please send us an email on

How do I find my closest branch to collect from?

When you get to the checkout you’ll be able to select your region, district and town. If you are unsure of which store is your closest you can contact us by clicking ‘contact us’.

Is it more expensive to shop online?

We do everything we can to offer our online shoppers the best price possible! The exchange rate of the day dictates what you will pay in your local currency but the price listed on our site is the best price available.

Is it cheaper to collect closer to urban hubs?

We offer you the same price nationwide – whether you are collecting in Mzuzu or Lilongwe – you get the best price!

How much fertilizer and seed do I need?

If you are unsure about input quantities simply message us with details of the size of your plot, where you are and what you’re growing and we can help advise you.

What is Direct Pay Online (DPO)?

Direct Pay Online is our payment partner. They make your payment easy and secure. When you pay through their portal your information is completely protected.

Still looking for help?

Our experts are on hand to answer your questions!